We’d Love To Help You Plan

Karen Coleman is a TICO certified independent Travel Advisor located in Ontario, Canada. You can reach her direct by phone, email or Facebook messenger.

Direct: 1-519-716-6529

Email: karen@KazCustomTravel.ca

Facebook: Facebook.com/KazCustomTravel

TICO Certificate # T776984

Professional Servic eFees

Kaz Custom Travel provides a complimentary 15-minute travel consultation for first-time clients to determine their travel requirements, interests and wish-list. However, after the initial 15 minutes, either a Professional Service Fee, Planning Fee or a Plan-to-Go Fee will be charged, depending on the type of trip and/or number of travel services required.

Research & Booking Fees (Flight Only & Vacation Packages)

A Research & Booking Fee in the amount of CAD $100 will be charged on all flight-only and all-inclusive package bookings. This fee will include services for research, customer care and to ensure best value. The Research & Booking Fee is payable in advance, is 100% non-refundable and non-transferable, and will not be used towards the cost of your booking.

Planning Fees – Research, Consultation and FIT Planning*

Planning Fees will be charged by Kaz Custom Travel for professional services including travel consultations, advice and/or research and planning for custom travel arrangements, including but not limited to, self-guided driving tours, self-guided rail tours, tailor-made or VIP guided tours, private group tours and other complicated FIT arrangements and/or bookings (i.e. where more than one supplier and/or service type is required on the same trip, such as flights, multiple accommodations, transfers, transportation and multiple tours and excursions).*

The minimum Planning Fee is $150, however, it may vary depending on the nature of your travel requirements, number of passengers in your group and duration of your trip. A Planning Fee is payable in advance, is 100% non-refundable and non-transferable, and will not be used towards the cost of your booking unless otherwise stated.

Plan-To-Go Fee*

A Plan-to-Go Fee will be charged for all quotes/bookings for any one-off travel service (excluding flight-only and all-inclusive package vacation bookings), where the client has all the relevant details (e.g. knows the supplier, destination, dates, and/or tour name) but needs a quote before booking, and where the service is not already included in a Planning Fee or a package.

Our minimum Plan-to-Go Fee is CAD $50 and is payable in advance, is 100% non-refundable and non-transferable, and will not be used towards the cost of your booking unless otherwise stated.

Cancellation & Change Fees

A cancellation fee of CAD $50 per booking will be charged for flight cancellations. A change fee of CAD $25 will be charged per change. Cancellation & Change Fees may be charged for other travel services, depending on the status of the individual booking/arrangements. These fees are in addition to any fees and penalties charged by each service provider.

Additional Service Fees

If no booking is made after we have carried out research and/or provided travel quotes and/or options, and another consultation is requested in relation to a new travel date, a new destination or changes to existing travel arrangements (such as flight changes, a different tour, different tour dates, extensions, additional passengers or removal of passengers), where more travel services, research and/or planning is required, an additional service fee may be charged.

*Our private group tours may already have a planning fee included in the price, in which case there will be no additional Planning Fee or Plan-to-Go Fee.

Contact us for your complimentary 15-minute consultation or to request our full Fee Schedule.


Get in touch with Kaz Custom Travel to start planning your next bucket list trip.**

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*Requred Field

**At the end of your Complimentary 15-minute Consultation, you will be asked to sign a Service Fee Agreement before any research is carried out. The service fee will be based on the information provided via this form and the answers provided during the consultation.

Call Direct

+1 519 716 6529

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